Terms of Service

Ondek is an AI-native software platform built for music managers. The Service helps you manage artist rosters, track streaming and social analytics, triage email and tasks, simulate deal economics, and store contracts and other documents. Some features rely on third-party data and AI providers; see Section 7.

The Service is currently invite-only. To use it you must be at least 18 years old and authorized to bind any organization on whose behalf you accept these Terms. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. Notify us promptly at hello@ondek.ai if you suspect unauthorized access.

You agree not to: (a) use the Service to violate any law or third-party right; (b) reverse-engineer, decompile, or attempt to derive the source code of the Service except as permitted by law; (c) interfere with the integrity or performance of the Service; (d) introduce malware or attempt to gain unauthorized access to any system; (e) use the Service to send spam, harass any person, or distribute illegal content; (f) resell, sublicense, or otherwise commercially exploit the Service except as expressly permitted; or (g) use automated tooling to scrape data from the Service beyond what our published APIs allow. We may suspend or terminate accounts that violate this section.

Paid plans are billed through Stripe on a recurring basis (monthly or annual, as selected). Fees are non-refundable except where required by law or expressly stated by us. You authorize us to charge your payment method automatically at the start of each billing period until you cancel. You can cancel anytime from Settings → Billing; cancellation takes effect at the end of your current billing period. We may change prices on at least 30 days' notice; continued use after the change takes effect constitutes acceptance of the new pricing. Sales tax, VAT, or equivalent will be added where applicable.

We may grant time-limited access to the Service for evaluation (“Demo Access”). Demo Access is a courtesy, may be revoked at any time, and is governed by these Terms. Data created during Demo Access may be deleted when the demo expires unless you subscribe before the expiry.

You retain all rights to the data you upload, import, or generate using the Service (“Customer Data”). You grant us a worldwide, non-exclusive, royalty-free license to host, copy, process, and display your Customer Data solely as necessary to provide and improve the Service. We do not sell your data, and we do not use your Customer Data to train third-party models. Our Privacy Policy describes how we collect and use information in more detail.

The Service integrates with third-party providers. By using the related features, you also agree to the terms of those providers:

• Stripe — payment processing. Subject to Stripe's Services Agreement.
• Anthropic Claude — AI inference for Manager Brain, briefings, and email triage. Subject to Anthropic's usage policy.
• Soundcharts— streaming, social, and chart data. Soundcharts data displayed inside the Service is licensed under their terms and is provided “as is.” We may cache results to reduce costs and improve responsiveness.
• Google (Gmail) and Spotify — optional OAuth integrations you connect yourself. We use the minimum scopes needed to provide each feature and revoke tokens on disconnect.

The Service, including its software, design, and content (other than Customer Data), is owned by Ondek and its licensors and is protected by copyright and other intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service in accordance with these Terms. Feedback you submit may be used by us without restriction.

Each party will protect the other's confidential information using at least the same care it uses to protect its own (no less than reasonable care). Customer Data is your confidential information; the Service's non-public features and pricing are ours. Confidentiality obligations survive termination.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI-GENERATED OUTPUT MAY BE INCORRECT; YOU ARE RESPONSIBLE FOR REVIEWING IT BEFORE RELYING ON IT FOR BUSINESS DECISIONS. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DATA WILL BE PRESERVED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE OR (B) ONE HUNDRED U.S. DOLLARS.

You will defend, indemnify, and hold us harmless from any third-party claims arising out of (a) your Customer Data, (b) your use of the Service in violation of these Terms or applicable law, or (c) your violation of any third-party rights. We will provide reasonable notice and cooperation.

You may stop using and delete your account anytime. We may suspend or terminate your access if you breach these Terms, if required by law, or if your use poses a security or legal risk to us or others. Upon termination, your right to use the Service ends; we will retain Customer Data for up to 30 days to allow export, then delete it from active systems (backups may persist for up to 90 days). Sections that by their nature should survive termination (including 6, 8–12, 14–16) will survive.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. The state and federal courts located in Delaware will have exclusive jurisdiction over any disputes arising out of or relating to these Terms, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction.

We may update these Terms from time to time. If we make material changes we'll provide reasonable notice (typically by email or a banner in the Service). Continued use after a change takes effect constitutes acceptance.

Questions about these Terms? hello@ondek.ai.